PAY-as-you-GO IT SUPPORT

Entry level IT Support Package
Our Pay-as-you-Go package is our no fuss no frills support package suitable for businesses who simply want a number to call to fix their IT issues.

Features include:

• PC repair and servicing
• IT performance optimisation
• Hardware and Sotfware sales
• Virus/Spyware removal
• Computer setup and data transfer
• On-site and Remote support
• Wireless installations
• Broadband/wireless troubleshooting
• Included support for mobile devices
• Basic data recovery
• Disposal and secure data destruction

PAY-as-you-GO IT support is a great start, but have you considered using our FREE managed services?

BUSINESS IT SUPPORT

All-inclusive IT Support
For businesses that require a more comprehensive support offering. Premium Support also makes it easier for businesses to budget for their IT costs.

Features include:

• Service level agreements
• Full IT management
• On-site and Remote support
• Strategic IT advice
• Windows server installation and support
• Server co-location (data centre facilities)
• IT performance optimisation
• Virtualisation support and consultancy
• Scheduled maintenance
• Included support for mobile devices
• Connectivity (Leased line, Ethernet, dual ADSL)
• Network cabling installations
• Application support and development
• SPAM Elimination
• Disaster recovery planning
• Monthly Report and Inventory

PROACTIVE SUPPORT MODEL

Instead of waiting for problems to occur, we simply prevent them from happening in the first place. Our preventive maintenance and continuous-monitoring support model is proven to eliminate potential hardware/software issues before they deteriorate and cause downtime, saving your business both time and money.

FAST RESPONSE

When problem arises, our engineers will be able offer immediate assistance via Remote Desktop Support. Most of the issues can be solved remotely with a turn-a-round time of less than 30 minutes. For more complicated issues, our engineers can typically reach your office within 2-hours and resolve the problem on the same day.

UNLIMITED SERVICES FOR A FLAT FEE

Because we provide unlimited services for a flat monthly fee you no longer have to worry about the risk of exploding costs. Our interest will be aligned to yours as we do not charge you base on repair-time; it is now in our interest to prevent problems as much as possible, resolve problems as fast as possible and use permanent solutions wherever possible.

SINGLE POINT OF ACCOUNTABILITY

Dedicated IT Consultant assigned to your company provides a single point of accountability. You no longer need to deal with multiple parties as we provide vendor management. We’ll deal with your internet service provider, telephone system vendor, mobile communications provider, servers/workstations warranty provider etc – you only need to deal with us.

HASSLE-FREE IT DEPARTMENT

When you hire us you’ll be getting a fully functional IT department without all the hassle of setting up one yourself. No on-going management supervision needed, no need to worry about us going on vacation or quitting the job either. It only takes us less than 3 days to begin servicing your company and with all these conveniences, we still cost less than running your own IT department.

EARN TRUST

We help our clients get the most out of their technology by constantly learning ourselves. We’re honest, and do what we say we will. We take responsibility for our work and constantly check its quality.